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And even users who concluded the link was a legit part of TurboTax’s web site, and not a spoof created by fraudsters, were questioning why TurboTax needed their Social Security numbers-the sine qua non of tax ID theft-to process a company refund. With tax identity theft and IRS related scams rampant, Goodarzi's email could have been just another phishing scam.
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But users who clicked on that refund link were taken to a web page that required them to enter their Social Security number, zip code and email.
Last week, Goodarzi sent some of them an email apologizing and announcing the refund.
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Another seven million used TaxAct.Ĭustomers who have already paid to upgrade can still take advantage of the $25 refund offer. Last year about 28 million taxpayers e-filed using TurboTax, compared to the seven million who used the Block product. It's unclear how much the brouhaha, and Intuit's mishandling of it, has hurt TurboTax's market leading position. We earned our way into this situation, and we'll do everything we can to earn our way out." Angry complaints about the changes have been appearing in Amazon reviews since the 2014 product was released in November. In his new video Smith says: "I also recognize that it took us too long to make this right.
#Turbotax premier 2013 download best price series#
In a series of missteps that should make a good Harvard business school case study, TurboTax first underestimated how much its product changes would anger longtime users then provided free upgrades to customers who called its 800 line and screamed the loudest and then a week ago, rolled out apologies from TurboTax General manager Sasan Goodarzi and from Smith, as well as the $25 refund offer, which itself raised privacy concerns. "This was a money grab, plan and simple,'' he quotes one customer as writing. In it, he reads a selection of the hundreds of angry emails and comments he received after he posted an earlier apology and he finally acknowledges that the issue wasn't a failure to communicate the reasons behind the changes-as TurboTax had until now maintained-but the changes themselves, which were widely perceived as a sneaky way to force long time customers to pay a lot more. In the meantime, Brad Smith, Intuit’s president and CEO, posted a video announcing the company's capitulation on his
Returning customers who have already paid to upgrade can continue to claim a refund through April 20 at she added.Ĭustomers will be emailed information about the changes in the next few days, she said. In an email, TurboTax spokesman Julie Miller said that beginning in early February, returning Deluxe desktop customers who need to upgrade (to either Premier or Home & Business) to finish their returns, will be able to do so within the product for free. H & R Block has attempted to capitalize on the discontent by offering its product free to angry purchasers of TurboTax Deluxe. In the 2014 version, those who need to e-file a Schedule D or E have to trade up to TurboTax Premier, while a Schedule C or F requires the even more expensive TurboTax Home & Business. Some long time users of TurboTax have been irate that while TurboTax Deluxe 2014 sells for the same list price as TurboTax Deluxe 2013 did, it can't be used (as the 2013 version could) to electronically file Schedule D, for capital gains and losses Schedule E, for rental real estate, royalties and distributions from partnerships Schedule C, for profit and loss from a sole proprietorship business or Schedule F, for farm income. It announced this afternoon that it will provide users of its TurboTax Deluxe desktop product free upgrades this year and will next year reverse changes it made that limited the usefulness of the 2014 version.
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